Helping you recover smoothly after your ICBC claim.
We welcome and accept patients who have sustained injuries after motor vehicle accidents. If you are a resident of British Columbia, your rehabilitation needs would be covered under auto insurance policy of ICBC and if you have been injured recently within 30 days, you must report your injuries to ICBC case adjuster, get a claim number and consider treatment in our clinic. Successful claimant do not have to pay anything as entire treatment is covered by ICBC.
Please report your injuries to ICBC immediately after accident or at least within first week if you are experiencing delayed onset of symptoms:
PH: 604-520-8222 or 1-800-910-4222
What to expect when you come to the clinic?
- Please arrive at the clinic at least 10 minutes before your appointment to complete health forms and questionnaires.
- Bring a government-issued photo ID (e.g., driver’s license, passport, or BC ID).
- Bring a credit card to keep on file to complete your clinic profile.
- Bring any extended health benefit cards you have to be added to your file.
- Our staff will create your profile and complete most of the required information.
- You will then be guided to the treatment room, where our expert staff will assess and treat you according to their specialty.
Do I need to pay if I am covered under ICBC?
No. most of the clients with recent motor vehicle accidents within 30 days of reporting the injuries and taking the treatment do not have to pay as the treatments are covered within first 3 months by ICBC. However, old injuries more than 30 days requires preapproval from case adjuster of ICBC. Once patient has notified their adjuster regarding change of clinic or change of treatment, further treatments can be approved by them after healthcare providers brief assessment summary to be sent to ICBC.
How long ICBC will continue my treatments?
- Whether you have a minor or serious injury, ICBC is committed to providing extended treatment if you are experiencing pain or difficulty with daily activities.
- A report from a healthcare provider (e.g., physiotherapist, registered massage therapist, acupuncturist, kinesiologist, or eye doctor) helps the case manager understand the patient’s needs.
- These reports support the approval of ongoing treatment.
- Patients are also encouraged to share their concerns and difficulties directly with their ICBC case adjuster.
- Open communication helps the adjuster make informed decisions to support recovery.
Get Help
Need ICBC injury support? We’re here to guide you every step of the way.